Porto Brazil currently ship worldwide.
Services Europa and USA
Processing: 1 workday
Delivery: 2-7 workdays
Total Delivery Time: 3-8 workdays
All orders are shipped with current logistic partners for Porto Brazil and require a signature upon delivery. Our logistic partners usually operate between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and Duties (European Union)
All countries within the European Union are shipped DDP (Delivery Duty Paid), basis, meaning, orders may are not subjected to local taxes and/or import duties.
Products prices from Porto Brazil within the European Union are included value added tax and duties.
Taxes and Duties (rest of the world)
All orders for countries outside European Union are shipped DAP (Delivery At Place) basis, meaning, orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.
Products prices from Porto Brazil within countries outside the European Union are not included value added tax and duties.
Tracking & Timings
All orders are fully traceable on your designated forwarders’ websites. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. We are unable to deliver to post office (P.O.) boxes.
First-Time Order Policy
For security purposes, Porto Brazil reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Porto Brazil insures each purchase during time in transit until it is delivered to you. All orders require signature at delivery.
Porto Brazil offers free standard delivery on orders above €100. Please note that free shipping will be applied to your order at the checkout.
Returns and Refund Policy
Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, Porto Brazil has an easy return procedure. If the complete order is returned a refund will include Porto Brazil shipping cost to the customer. The return shipping fee will not be refunded.
If you would like to make a return, please follow these steps:
1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return please contact us via email@example.com.
2. Please return you purchase to the following address:
PORTO BRAZIL GLOBAL SL
Rotterdam 6, 28232, Las Rozas de Madrid, Spain
3. Fill out the printed returns form and include it inside the box. For returns outside of Spain include customs declarations with the package. Customs declarations can be had at our local postoffice or downloaded on the web. Please note we cannot accept returns without this form completed.
4. Place the item(s) in the original shipping box, or any other solid cardbox. Close the box and tape it securely.
5. Place the return shipping label on the box over the prior delivery information.
6. Please leave your parcel at the local post office.
7. Your return will be accepted within 14 days from the delivery date at the warehouse.
If you wish to exchange your Porto Brazil Product, please contact firstname.lastname@example.org for options.
Receiving a refund
Your refund will be credited to the original purchaser's credit card. The return shipping fee will not be refunded.
• Items must be returned to us in perfect condition accompanied by the return form.
• Make sure all products are exactly as you received them, odor free, with tags, packaging and seal still attached.
Our policy above applies during the sales period.
Porto Brazil Quality Guarantee
If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
Contact Customer Service
Need help? Email us at email@example.com and we will be happy to assist you.